Ask Why?: You really want to find the root causes, and one way to help do that is to use the 5 Whys technique: asking 'Why?' or 'Why else?' over and over until you come up with possible root causes.Brainstorm Possible Causes: Using the diagram while brainstorming can both broaden and focus your thinking as you consider the various categories in turn.Choose Categories: The template is set up with the most common set of categories, but you can add or remove categories based on your specific case.Steps to Using a Cause and Effect Diagram
